*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg-primary: #080812;--bg-secondary: #0d0d1f;--glass-bg: rgba(255, 255, 255, .03);--glass-bg-hover: rgba(255, 255, 255, .06);--glass-border: rgba(0, 212, 255, .15);--glass-blur: blur(12px);--neon-cyan: #00d4ff;--neon-cyan-dim: rgba(0, 212, 255, .15);--neon-cyan-glow: rgba(0, 212, 255, .3);--neon-purple: #7b2fff;--neon-purple-dim: rgba(123, 47, 255, .15);--neon-green: #00ff88;--neon-orange: #ff8c00;--neon-red: #ff4466;--text-primary: #e0e8ff;--text-secondary: #8892b0;--text-muted: #4a5568;--status-progress: #ff8c00;--status-closed: #4a5568;--radius-sm: 6px;--radius-md: 12px;--radius-lg: 18px;--transition: .2s ease}html,body{height:100%;background:var(--bg-primary);color:var(--text-primary);font-family:Inter,system-ui,sans-serif;font-size:15px;line-height:1.6;-webkit-font-smoothing:antialiased}.app-root{min-height:100vh;position:relative;overflow-x:hidden}.bg-orbs{position:fixed;top:0;right:0;bottom:0;left:0;pointer-events:none;z-index:0}.orb{position:absolute;border-radius:50%;filter:blur(80px);opacity:.12}.orb-1{width:600px;height:600px;background:var(--neon-cyan);top:-200px;left:-200px;animation:drift 20s ease-in-out infinite alternate}.orb-2{width:500px;height:500px;background:var(--neon-purple);bottom:-150px;right:-150px;animation:drift 25s ease-in-out infinite alternate-reverse}.orb-3{width:300px;height:300px;background:var(--neon-cyan);top:50%;left:50%;transform:translate(-50%,-50%);animation:drift 30s ease-in-out infinite alternate}@keyframes drift{0%{transform:translate(0) scale(1)}to{transform:translate(40px,30px) scale(1.05)}}.main-content{position:relative;z-index:1;min-height:100vh;padding:24px}.main-content.with-nav{padding-top:88px}.page-container{max-width:1280px;margin:0 auto}.glass-card{background:var(--glass-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:24px;overflow:hidden;transition:border-color var(--transition),box-shadow var(--transition)}.glass-card:hover{border-color:#00d4ff4d;box-shadow:0 0 30px #00d4ff14}.glass-card-tight{padding:16px}.app-nav{position:fixed;top:0;left:0;right:0;z-index:100;height:64px;background:#080812cc;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-bottom:1px solid var(--glass-border);display:flex;align-items:center;padding:0 32px;gap:32px}.nav-brand{font-size:18px;font-weight:700;color:var(--neon-cyan);text-shadow:0 0 20px var(--neon-cyan-glow);text-decoration:none;letter-spacing:.02em;flex-shrink:0}.nav-links{display:flex;align-items:center;gap:4px;flex:1}.nav-link{color:var(--text-secondary);text-decoration:none;padding:6px 14px;border-radius:var(--radius-sm);font-size:14px;font-weight:500;transition:color var(--transition),background var(--transition)}.nav-link:hover,.nav-link.router-link-active{color:var(--neon-cyan);background:var(--neon-cyan-dim)}.nav-spacer{flex:1}.nav-user{font-size:13px;color:var(--text-secondary)}.nav-logout{background:none;border:1px solid var(--glass-border);color:var(--text-secondary);padding:6px 14px;border-radius:var(--radius-sm);cursor:pointer;font-size:13px;transition:all var(--transition)}.nav-logout:hover{border-color:var(--neon-red);color:var(--neon-red)}.btn{display:inline-flex;align-items:center;gap:8px;padding:10px 20px;border-radius:var(--radius-sm);font-size:14px;font-weight:600;cursor:pointer;border:none;transition:all var(--transition);text-decoration:none;white-space:nowrap}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--neon-cyan);color:#000;box-shadow:0 0 20px var(--neon-cyan-glow)}.btn-primary:hover:not(:disabled){box-shadow:0 0 30px var(--neon-cyan-glow),0 0 60px #00d4ff26;transform:translateY(-1px)}.btn-ghost{background:var(--glass-bg);border:1px solid var(--glass-border);color:var(--text-primary)}.btn-ghost:hover:not(:disabled){background:var(--glass-bg-hover);border-color:var(--neon-cyan);color:var(--neon-cyan)}.btn-success{background:transparent;border:1px solid var(--neon-green);color:var(--neon-green)}.btn-success:hover:not(:disabled){background:#00ff881a;box-shadow:0 0 20px #0f83}.btn-danger{background:transparent;border:1px solid var(--neon-red);color:var(--neon-red)}.btn-danger:hover:not(:disabled){background:#ff44661a;box-shadow:0 0 20px #f463}.btn-sm{padding:6px 12px;font-size:13px}.form-group{display:flex;flex-direction:column;gap:6px}.form-label{font-size:13px;font-weight:500;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.06em}.form-input,.form-select,.form-textarea{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-sm);color:var(--text-primary);font-size:14px;padding:10px 14px;font-family:inherit;transition:border-color var(--transition),box-shadow var(--transition);width:100%}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:var(--neon-cyan);box-shadow:0 0 0 3px var(--neon-cyan-dim)}.form-textarea{resize:vertical;min-height:180px}.form-select option{background:#1a1a2e;color:var(--text-primary)}.form-error{font-size:12px;color:var(--neon-red);margin-top:4px}.badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;white-space:nowrap}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.badge-new{color:var(--neon-green);background:#00ff881a}.badge-awaiting_reply{color:var(--neon-orange);background:#ff8c001a}.badge-user_replied{color:var(--neon-red);background:#ff44661f}.badge-closed{color:var(--status-closed);background:#4a556833}.badge-low{color:var(--neon-green);background:#00ff881a}.badge-medium{color:var(--neon-cyan);background:var(--neon-cyan-dim)}.badge-high{color:var(--neon-orange);background:#ff8c001a}.badge-critical{color:var(--neon-red);background:#ff44661a}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:28px;flex-wrap:wrap;gap:16px}.page-title{font-size:26px;font-weight:700;color:var(--text-primary);letter-spacing:-.02em}.page-title span{color:var(--neon-cyan)}.data-table{width:100%;border-collapse:collapse}.data-table th{text-align:left;padding:10px 16px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted);border-bottom:1px solid var(--glass-border)}.data-table td{padding:14px 16px;border-bottom:1px solid rgba(255,255,255,.04);font-size:14px;color:var(--text-primary)}.data-table tr:last-child td{border-bottom:none}.data-table tbody tr{transition:background var(--transition);cursor:pointer}.data-table tbody tr:hover{background:var(--glass-bg-hover)}.bulk-bar{display:flex;align-items:center;gap:10px;padding:10px 16px;margin-bottom:8px;background:#00d4ff0f;border:1px solid rgba(0,212,255,.2);border-radius:var(--radius-md);flex-wrap:wrap}.bulk-checkbox{width:15px;height:15px;accent-color:var(--neon-cyan);cursor:pointer}.row-selected{background:#00d4ff0d!important}.pagination{display:flex;align-items:center;justify-content:center;gap:16px;padding:16px;border-top:1px solid var(--glass-border);margin-top:4px}.empty-state{text-align:center;padding:64px 24px;color:var(--text-muted)}.empty-state-icon{font-size:48px;margin-bottom:16px;opacity:.5}.empty-state-text{font-size:15px}.alert{padding:12px 16px;border-radius:var(--radius-sm);font-size:14px;border-left:3px solid}.alert-error{background:#ff446614;border-color:var(--neon-red);color:var(--neon-red)}.alert-success{background:#00ff8814;border-color:var(--neon-green);color:var(--neon-green)}.alert-info{background:var(--neon-cyan-dim);border-color:var(--neon-cyan);color:var(--neon-cyan)}.divider{border:none;border-top:1px solid var(--glass-border);margin:20px 0}.auth-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}.auth-card{width:100%;max-width:420px}.auth-logo{text-align:center;margin-bottom:32px}.auth-logo h1{font-size:22px;font-weight:700;color:var(--neon-cyan);text-shadow:0 0 20px var(--neon-cyan-glow)}.auth-logo p{font-size:13px;color:var(--text-muted);margin-top:4px}.auth-form{display:flex;flex-direction:column;gap:16px}.auth-footer{text-align:center;margin-top:20px;font-size:13px;color:var(--text-muted)}.auth-footer a{color:var(--neon-cyan);text-decoration:none}.auth-footer a:hover{text-decoration:underline}.ticket-meta-grid{display:flex;flex-direction:column;margin-bottom:8px}.ticket-meta-item{display:flex;align-items:flex-start;gap:16px;padding:12px 16px;border-radius:var(--radius-sm);transition:background var(--transition)}.ticket-meta-item:not(:last-child){border-bottom:1px solid rgba(255,255,255,.04)}.ticket-meta-item:hover{background:#ffffff08}.ticket-meta-item label{flex:0 0 130px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);padding-top:2px}.ticket-meta-item span{flex:1;font-size:14px;color:var(--text-primary);white-space:pre-wrap;word-break:break-word;line-height:1.6}.comment-thread{display:flex;flex-direction:column;gap:16px}.comment{display:flex;gap:12px}.comment-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;flex-shrink:0}.comment-avatar.admin{background:var(--neon-cyan-dim);color:var(--neon-cyan)}.comment-avatar.user{background:var(--neon-purple-dim);color:var(--neon-purple)}.comment-bubble{flex:1;min-width:0;background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);padding:12px 16px}.comment-bubble.admin-bubble{border-color:#00d4ff33}.comment-meta{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:12px}.comment-author{font-weight:600;color:var(--text-primary)}.comment-author.admin{color:var(--neon-cyan)}.comment-time{color:var(--text-muted)}.comment-body{font-size:14px;color:var(--text-secondary);line-height:1.7;word-break:break-word;overflow-wrap:anywhere}.drag-handle{cursor:grab;color:var(--text-muted);padding:0 8px}.drag-handle:active{cursor:grabbing}.page-enter-active{transition:opacity .22s ease,transform .22s ease}.page-leave-active{transition:opacity .15s ease}.page-enter-from{opacity:0;transform:translateY(14px)}.page-leave-to{opacity:0}.skeleton{height:13px;border-radius:4px;background:linear-gradient(90deg,#ffffff0a 25%,#ffffff1a,#ffffff0a 75%);background-size:200% 100%;animation:shimmer 1.6s infinite}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.skeleton-row td{padding-top:14px;padding-bottom:14px}.loading-bar-track{position:fixed;top:0;left:0;right:0;height:2px;z-index:9999;pointer-events:none;transition:opacity .3s ease}.loading-bar{height:100%;background:linear-gradient(90deg,var(--neon-cyan),var(--neon-purple));box-shadow:0 0 10px var(--neon-cyan-glow);transition:width .8s ease-out}.loading-bar.complete{transition:width .15s ease-in}.toast-container{position:fixed;bottom:24px;right:24px;z-index:9000;display:flex;flex-direction:column;gap:10px;pointer-events:none}.toast{display:flex;align-items:center;gap:10px;padding:12px 18px;background:#0d0d1ff5;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--glass-border);border-radius:var(--radius-md);font-size:13px;font-weight:500;color:var(--text-primary);pointer-events:auto;cursor:pointer;min-width:200px;box-shadow:0 4px 24px #00000080}.toast-success{border-left:3px solid var(--neon-green)}.toast-error{border-left:3px solid var(--neon-red)}.toast-info{border-left:3px solid var(--neon-cyan)}.toast-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.toast-success .toast-dot{background:var(--neon-green);box-shadow:0 0 6px var(--neon-green)}.toast-error .toast-dot{background:var(--neon-red);box-shadow:0 0 6px var(--neon-red)}.toast-info .toast-dot{background:var(--neon-cyan);box-shadow:0 0 6px var(--neon-cyan)}.toast-enter-active{transition:opacity .25s ease,transform .25s ease}.toast-leave-active{transition:opacity .2s ease,transform .2s ease}.toast-enter-from,.toast-leave-to{opacity:0;transform:translate(16px)}.spinner{width:20px;height:20px;border:2px solid var(--glass-border);border-top-color:var(--neon-cyan);border-radius:50%;animation:spin .6s linear infinite;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--glass-border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--neon-cyan-dim)}a{color:var(--neon-cyan);text-decoration:none}a:hover{text-decoration:underline}.text-muted{color:var(--text-muted);font-size:13px}.text-right{text-align:right}.flex{display:flex}.flex-center{display:flex;align-items:center;justify-content:center}.gap-8{gap:8px}.gap-12{gap:12px}.gap-16{gap:16px}.mt-16{margin-top:16px}.mt-24{margin-top:24px}.w-full{width:100%}.ai-card{border-color:#00d4ff4d;background:linear-gradient(135deg,#00d4ff0a,#7b2fff0a);box-shadow:0 0 24px #00d4ff14,inset 0 0 40px #00d4ff08}.ai-suggestions-body{color:var(--text-primary);font-size:14px;line-height:1.8}.ai-suggestions-body strong{color:var(--neon-cyan);font-weight:600}.ai-step-num{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;background:var(--neon-cyan-dim);color:var(--neon-cyan);font-size:11px;font-weight:700;margin-right:4px;vertical-align:middle}